Please click “ Accept as Solution” if you feel my post solved your issue, it will help others find the solution. To understand more about how your battery works: Click here ,

Restart the computer and the issue should be fixed.Īdditional help can be found in the below articles:īattery Charging Delayed When Operating Notebook in High Ambient Temperaturesīattery Does Not Charge when Using a Voltage Adapter with the Power Adapterīattery Indicator Light Turns On and Off While Battery is Charging 😎 When the computer comes back up it should automatically find the driver.ġ1) Right-click the 'Microsoft ACPI-Compliant Control Method Battery' that is listed there.ġ2) Click 'Search automatically for updated driver software'ĭo the same thing with Microsoft ACPI-Compliant Embedded Controller. Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:ġ) In the search box, type and open “Device Manager”.ģ) Right-click the 'Microsoft ACPI-Compliant Control Method Battery' that is listed there.ĥ) At the prompt put a check in the box to remove the current driverħ) Remove the battery for minute and then put it back in. Turn off the laptop and turn it back on after 30mins. Unplug the charge and use the laptop until the battery drains to 15%. I have a few steps listed below that should help you resolve this concern: Request you to follow the below troubleshooting steps Any help would be Welcome to the HP Support Community. I cannot find more current Thunderbolt, battery, or AC adapter drivers than what I have installed. I saw another post that suggested a recent upgrade to the latest BIOS (F.26) may be a contributing factor, but I don't think that is the main issue because I *have* been able to get the monitor to charge the laptop on occasion both before and after the BIOS update. The laptop battery will only charge if I disconnect the external monitor, which then becomes a very expensive paper weight. USB Charging Spectre 15-eb1xxx with 60/65 W USB Charging Spectre 15-eb1xxx with 60/65 W. Even worse, the laptop battery continues to drain (not charge) when I connect the HP charging cable to the second Thunderbolt 3 port. Hi, I bought a multi port charger (non HP branded) and I tried charging my laptop with the 60W port but it didnt work. I get repeated 'plugged in, but not charging' messages. Unfortunately, I have only been able to get the monitor to charge the laptop a handful of times after several hard resets (holding power button for over 15 seconds) and uninstalling USB driviers / battery drivers.Ĭurrently the laptop battery drains when connected only to the monitor via Thunderbolt 3 even though the orange charging light is illuminated.

I have a Spectre X360 and a Samsung CJ791 34 inch monitor which can provide 85W via Thunderbolt 3 to charge an attached laptop. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.

Hp spectre charging cable